Log-in errors can be caused by several possible issues. Choose the error message that best applies to your situation in order to find the solution that works for you.
| Error Message/Problem | Solution |
| Incorrect username and/or password |
1) Double check that your spelling is correct. 2) Ensure that your username is formatted as ID#@student.guhsdaz.org and password is formatted as first initial, last initial, 6-digit birthdate. Example login for student Jane Doe born January 1, 2006 with an ID# of 3333333333: User Name: 3333333333@student.guhsdaz.org Password: jd010106
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| There is a red banner across my screen that does not allow me to type in my login credentials. | Make sure the device is connected to WIFI in order for the device to sync with any domain policies. |
| The computer login screen is saying, "To unlock and restore your local data, please enter your old Chromebook password." | Click "Forgot Password", then "Proceed Anyway" |
| The login screen is stating "Enterprise Enrollment" | Unfortunately, this device must be returned to campus for IT assistance. |
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